For about 30 hours
starting Sunday, some Google email users
worst nightmares came true. How could all of their email just disappear? It also affected everything in outboxes and archives. Everything. Gone. Originally estimated to affect 0.29% of all Gmail
a significant number in real terms), then downgraded to 0.08%, Google’s latest estimates at the time of this writing is 0.02%, or just under 40,000 users. Of that number, a third should already have full access restored. The delay
appears to be the result of restoration from offline tapes, a painstaking but ultimately wise offsite solution.
The outage is being blamed on an unforeseen software bug, resulting from a storage software update gone bad. When the problem was detected, the deployment was terminated and the older version of the software was restored.
Google acknowledges the inconvenience and vehemently apologies on their official Gmail blog. While it appears that all information will soon be restored, this should serve as yet another lesson for those that don’t religiously backup their information. It’s part of doing business with a service provider, whether or not what it provides is free.
Photo Courtesy of Robert Scoble
Photo Courtesy of Carlos Luna