Netflix Sued By National Association Of The Deaf
Netflix has been sued by the National Association of the Deaf for failing to offer closed-captioning on “enough” of its streaming content. In a lawsuit that was filed last Thursday, the NAD claims that Netflix is in violation of the Americans with Disabilities Act by not providing captions for most of its “Watch Instantly” streamed movies and TV shows.
The NAD claims that they are standing up for the 36 million Americans who are deaf or hard of hearing, and that the deaf community has already sent letters, blogs, and petitions urging the site to provide equal access to its content.
The group further claims that Netflix responded by only including captioning on a few streamed videos, and apparently this lacking result comes years after attempted persuasion by the deaf community.
Netflix has not yet commented on the case. I have to side with the deaf community on this matter, simply because Netflix has been around for at least 8 years, leaving little room for excuses.
If we were talking about Hulu, I might have a little more sympathy, but when you’re in business for that long, there is really no excuse not to equally serve all customers. Let us know your thoughts, and view the case, here.